Make your site secure without having to ask me ridiculous questions every time I sign on...
I don't remember which Elementary School I put down when I signed up with your site 4 years ago (I went to 3 different ones).
And everybody in town knows what color my first car was, in fact everyone I went to college with knows that one.
And the name of my first dog and what my mother's maiden name was, well that one's not a big secret either.
So here's the deal, you make your site secure all the time and quit asking me assinine questions and I'll continue to be your customer. Otherwise, all bets are off.